About Mobile App Service
Fees associated with Qpay Apps
|
# |
Service/Feature |
Slab |
Fee |
Per Transaction Limit |
Daily Transaction |
Monthly Transaction |
VAT on Fee |
|||
|
(in BDT) |
(in BDT) |
Min |
Max |
Max Count |
Max Volume |
Max Count |
Max Volume |
|||
|
1 |
Mobile Recharge |
N/A |
N/A |
10 |
2000 |
5 |
5000 |
100 |
50,000 |
N/A |
|
2 |
Fund Transfer |
500 - 5,000 |
10 |
500 |
100,000 |
5 |
100,000 |
100 |
10,00,000 |
15% |
|
5,001 - 10,000 |
15 |
|||||||||
|
10,001 - 20,000 |
20 |
|||||||||
|
20,001 - 50,000 |
35 |
|||||||||
|
50,001-100,000 |
45 |
|||||||||
|
3 |
Credit Card Bill Payment |
0 - 20,000 |
20 |
0 |
200,000 |
2 |
400,000 |
5 |
10,00,000 |
15% Exclusive |
|
Above 20000 |
0.1% of Transaction Amount |
|||||||||
|
4 |
Wallet Transfer (bKash Cash-in) |
N/A |
N/A |
50 |
30,000 |
5 |
30,000 |
25 |
200000 |
N/A |
|
5 |
Cash by Code |
500 - 5000 |
20 |
500 |
20,000 |
5 |
100,000 |
100 |
10,00,000 |
15% Exclusive |
|
5500 - 10000 |
30 |
|||||||||
|
10500 - 20000 |
40 |
|||||||||
|
6 |
ATM Cash Withdrawal |
500 - 5000 |
N/A |
500 |
20,000 |
5 |
100,000 |
100 |
10,00,000 |
N/A |
|
5500 - 10000 |
N/A |
|||||||||
|
10500 - 20000 |
N/A |
|||||||||
|
7 |
QR Payment |
N/A |
N/A |
100 |
100,000 |
5 |
100,000 |
100 |
10,00,000 |
N/A |
|
8 |
Akash DTH Bill Payment |
N/A |
N/A |
10 |
10,000 |
5 |
50,000 |
100 |
100,000 |
N/A |
|
9 |
Bill Payment |
1 - 600 |
6 |
1 |
3,00,000 |
10 |
3,00,000 |
50 |
5,00,000 |
15% Inclusive |
|
601 - 1000 |
9 |
|||||||||
|
1,001 - 3,00,000 |
1%, Max 30 Taka |
|||||||||
|
Note: Authority reserves the right to change the fee structure at its discretion. |
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Frequently Asked Questions (FAQ)
|
Questions |
Answers |
|
1. What is Qpay Bangladesh? |
"QPay Bangladesh" is a revolutionary payment application App that enables bank's debit card Customers to do financial transactions on the go. |
|
2. How to use Qpay? |
Qpay Bangladesh application has many use cases such as mobile recharge, fund transfers, credit card bill payment, transferring money to MFS accounts, withdrawing Cash from ATM Booths, paying utility (water, gas, electricity, Satellite TV) bills, make QR payments etc. |
|
3. How to access the Qpay application? |
You can download the application by searching for it in Google Play Store for the Android version and Apple App Store for the iOS version. |
|
4. What is the android or iOS minimum version requirement to use the Quay application? |
The minimum requirement to use Qpay is: For iOS: Version 9 and up. For Android: Version 7 and up. |
|
5. What is CVV? |
CVV or “Card Verification Value” is a security code used in the second step of online payment security verification. This code is usually composed of a three-digit number. The CVV code is usually displayed on the back side of the card. Never share your PIN, CVV and OTP with anyone. |
|
6. How to create a Qpay account? |
Please follow the steps to create your Qpay account: |
|
7. How do you transfer money from a card to a bank account? |
Kindly follow the steps to transfer funds from any card to a bank account: |
|
8. How to add a beneficiary in Qpay? |
Kindly follow the steps to add a beneficiary in Qpay: |
|
9. How to reset Qpay PIN? |
You can reset your PIN by following the steps below: |
|
10. What is the PIN code policy? |
Guidelines for PIN set-up: |
|
11. Can I do transactions 24/7 using Qpay? |
Yes, You can do transactions 24/7, 365 days. |
|
12. Who is eligible to open a Qpay account? |
Requirements to open a Qpay account: |
|
13. How do I recover my PIN in case I forget? |
You can create a new PIN by following the steps below: |
|
14. What happens if I enter an incorrect PIN multiple times? |
If you enter the wrong PIN 5 consecutive times, your Qpay account PIN will be temporarily blocked for 5 minutes. After 5 minutes you can again. However, if you totally forget your PIN, you have to follow the instructions of the Forget PIN feature. |
|
15. What happens if my Qpay account is hacked or my phone is lost? |
Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd immediately. |
|
16. What happens if I log in to the Qpay application from a different device? |
An OTP will be sent to your registered mobile number. You have to use that OTP to log in to the Qpay application from the new device. |
|
17. If my profile information is incorrect, how do I update my information? |
Call our helpline at +8809666727279 or email us at support@qpaybd.com.bd and we will update your information after verification. |
|
18. How can I withdraw money from an ATM using the Qpay application? |
You can withdraw cash from any ATM in Bangladesh that supports QCash network using our QPay application. |
|
19. Does QPay charge for cash withdrawal? |
You will be charged only when you generate the Cash by Code using the Qpay application, not during the actual cash withdrawal from ATM booths. For further details, please check the Fee calculator menu. |
|
20. What are the usage limits? |
Each transaction has a limit. To check your limit: |
|
21. Which ATM booths support the Cash by code feature of Qpay application? |
For finding the ATM Booth kindly Check the URL: https://qpaybd.com.bd/atms.html |
|
22. How to pay merchant payment/shopping bill through Bangla QR from card? |
Kindly follow the steps to pay merchant payment/shopping bill through Bangla QR from card: |
|
23. How do I check account balance? |
You can check account balance by following the steps below: |
|
24. How to contact Qpay customer support? |
You can get in touch with the customer support executives by calling or sending us an email at the following: Support Phone: +8809666727279 , Support Email: support@qpaybd.com.bd |
App manual
| # | TITLE | DATE | FILE |
|---|---|---|---|
| 1 | Qpay app manual | 24-01-2023 |  |